Resume.

Work History

Technical Services Engineer @ Intersection (2016 - )

  • Provide internal technical support for Intersection, Sidewalk Labs, LinkNYC, InLinkUK, + Flow
  • Intersection is owned by a consortium led by Sidewalk Labs, a Google Alphabet company, + is result of a merger between Control Group + Titan
  • Management + maintenance of SaaS, G Suite, phone systems, video conferencing systems, + AV systems
  • Manage + troubleshoot Mac OS, Windows OS, + Chromebox for Meetings
  • Solve, log, and escalate tickets using Zendesk
  • Created + actively manage the company Intranet using Confluence
  • Cross-department project management with IT implications
  • 2017 Certifications: G Suite Certified Associate, JAMF Pro CCT
  • Intersection Hackathon 2017: Ambassador + Participant
    • Project: Room Me
    • Winner: People's Choice Award

Founder + Advocate @ Burgundy for Life (2012 - )

  • Founder of Burgundy for Life, a set of projects promoting advocacy + awareness for Vascular Malformation, Stroke, + Brain Injury
  • Create + maintain websites for various projects within the organization, such as the Resource Website
  • Maintain all social media accounts (ie: Facebook Page, Twitter Account) + support groups for the organization
  • Organized + ran an in-person regional support group for Vascular Malformation + Brain Injury survivors for a year in Maryland
  • Actively respond to + field support requests from visitors + followers about resources for Vascular Malformation + life after diagnoses
  • Maintain a network of survivors, family members, + loved ones online to facilitate sharing of information + support
  • Maintain relationships with outreach branches of various related nonprofits
  • Design + publish awareness outreach graphics + posts for social network, which is widely shared by followers + printed for events
  • Created Project Hope to provide support for those newly diagnosed with Vascular Malformations
  • Learn more in Portfolio: Projects

Academic Tutor @ Freelance (2014 - 2017)

  • Japanese-English bilingual academic tutor for elementary + middle school students in NYC
  • Qualifications: Master of Education and Bachelor of Science in Special Education
  • Taught students with academic abilities ranging from ESOL, Special Needs, to Gifted + Talented.

IT Support Analyst @ Citrin Cooperman (2015 - 2016)

  • Outsourced IT Analyst at Citrin Cooperman Technology Consulting
  • Proactive maintenance + incident management for mid-sized clients
  • Network, hardware, + software maintenance + troubleshooting support for servers + workstations
  • Support office relocation + new workstation deployment projects
  • Assist in project deployments (ie: Migrating all Outlook clients from McAfee SaaS Web Protection Service to Proofpoint Essentials)
  • Daily backup monitoring, data integrity testing, + troubleshooting
  • Management + troubleshooting of Microsoft Exchange, Office 365 services, Active Directory, + GPO
  • Actively utilize N-Central (Solarwinds N-Able) to monitor + manage servers, networks, + workstations for all clients

IT Helpdesk Engineer @ CAC America (2014 - 2015)

  • Japanese-English bilingual consultant at Marubeni America Corporation (client)
  • Provided onsite + remote technicall support for the client company + 20 of its subsidiaries/affiliates in North + South America
  • Provided hardware + software help desk support in English + Japanese via phone, e-mail, chat system, + in person
  • Managed + supported 640 PCs (Windows 7, MS Office 2010) + over 1000 users
  • Created + maintained manuals + documentations both for IT support staff + global users
  • Organized activities + resources for annual Take Your Kids to Wor Day for System Planning department

Volunteer Intern @ Mount Sinai Medical School (2014)

  • Community outreach volunteer intern at the Brain Injury Research Center at Mount Sinai Medical School
  • Worked on volunteer recruitment, research, website management, + resource creation for Brain Injury survivors + families in NYC

Substitute Teacher + Paraeducator @ HCPSS (2012 - 2014)

  • Substitute teacher for K-12, general + special education at Howard County Publich School System in Maryland
  • Paraeducator in Extended School Year (Academic Life Skills) + Academic Intervention programs for elementary school
  • Modified curriculums + lessons for individual students
  • Parallel taught lessons with classroom teachers + worked with various educators/specialists to maximize coverage

Technical Skills

Computer Software
  • Adobe Creative Cloud
  • Microsoft Office/O365
  • Citrix Receiver
  • FTP Clients
  • Hyper-V Manager
  • Parallels Desktop (VM)
SaaS Management
  • Okta
  • Zendesk
  • G Suite Enterprise
  • Adobe Enterprise
  • Bettercloud
  • JIRA/Confluence (Atlassian)
  • Backupify
Device/User Management
  • JAMF Pro
  • Windows Active Directory
  • Solarwinds N-Able (N-Central)
  • DELL OMSA
  • Samanage
  • LogMeIn/Bomgar/TeamViewer
Operating Systems

  • Windows SBS 2008/2011
  • Windows Server 2002-2012 R2
  • Windows OS
  • Mac OS/iOS
  • Android OS
  • Chrome OS
  • Chromebox for Meetings
Languages/Frameworks

  • English
  • Japanese
  • HTML/5
  • CSS/3
  • PHP
  • Bootstrap
  • jQuery
Content/Project Management
  • Wordpress
  • Hootsuite
  • Facebook Pages
  • Github
  • cPanel
  • Asana
  • Google Analytics

Certifications

Google| G Suite Administrator; Certified Associate
MAC: JAMF Certified Casper Technician

click on the certification to load the certificate

Education

Master of Education in Special Education University of Maryland (2012-2014)
Bachelor of Science in Special Education University of Maryland (2008-2013)
Honors Citation @ University of Maryland, Honors College

Front End Development Certification freeCodeCamp (2017-Present)
Photography Student PhotoUno (2016)