Resume.

Work History

Systems Administrator @ Intersection (2018 - )

  • Intersection is owned by a consortium led by Sidewalk Labs, a Google Alphabet company
  • 2018 Certification: AWS Certified Cloud Practitioner

Technical Services Engineer @ Intersection (2016 - 2018)

  • Provide internal technical support for Intersection, Sidewalk Labs, LinkNYC, InLinkUK, + PlaceExchange
  • Intersection is owned by a consortium led by Sidewalk Labs, a Google Alphabet company
  • Administrate Okta, JAMF, Zendesk, G Suite, Atlassian, Citrix, + many other SaaS, as well as servers + Active Directory in Windows domain environment
  • Manage + troubleshoot Mac OS, Windows OS, + Chromebox for Meetings
  • Cross-department project management + execution with IT implications
  • 2017 Certifications: G Suite Certified Associate, JAMF Pro CCT

AWS Course Instructor @ LinkedIn (2018 - )

  • Amazon Web Services Course Instructor for LinkedIn Learning/Lynda
  • Creating video courses for the platform as a contract instructor

Founder, Technical Writer @ AWS Newbies (2018 - )

Contributing Writer @ INSIDER (2018 - )

  • Freelance writer at the INSIDER
  • Specialize in health and lifestyle related topics

Founder + Disability Advocate @ Burgundy for Life (2012 - )

  • Founder of Burgundy for Life, a set of projects promoting advocacy + awareness for Vascular Malformation, Stroke, + Brain Injury
  • Create + maintain websites for various projects within the organization, such as the Resource Website
  • Ran a monthly in-person regional support group for Vascular Malformation + Brain Injury survivors in Maryland
  • Actively respond to + field support requests from visitors + followers about resources for Vascular Malformation + life after diagnoses
  • Maintain a network of survivors, family members, + loved ones online to facilitate sharing of information + support
  • Maintain relationships with outreach branches of various related nonprofits
  • Design + publish awareness outreach graphics + posts for social network, which is widely shared by followers + printed for events
  • Created Project Hope to provide support for those newly diagnosed with Vascular Malformations
  • Manage the Burgundy for Life Shop where I sell custom designed awareness stickers to fund operational costs
  • Learn more in Portfolio: Projects

IT Support Analyst @ Citrin Cooperman (2015 - 2016)

  • Outsourced IT Analyst at Citrin Cooperman Technology Consulting
  • Proactive maintenance + incident management for mid-sized clients
  • Network, hardware, software maintenance, + troubleshooting support for servers + workstations
  • Support office relocation + new workstation deployment projects
  • Assist in project deployments
  • Daily backup monitoring, data integrity testing, + troubleshooting
  • Management + troubleshooting of Microsoft Exchange, Office 365 services, Active Directory, + GPO
  • Actively utilized N-Central (Solarwinds N-Able) to monitor + manage servers, networks, + workstations for all clients

IT Helpdesk Engineer @ CAC America (2014 - 2015)

  • Japanese-English bilingual consultant at Marubeni America Corporation
  • Provided onsite + remote technical support for the client company + 20 of its subsidiaries/affiliates in North + South America
  • Provided hardware + software help desk support in English + Japanese via phone, e-mail, chat system, + in person
  • Managed + supported 640 PCs (Windows 7, MS Office 2010) + over 1000 users
  • Created + maintained technical manuals + documentations

Volunteer Intern @ Mount Sinai Medical School (2014)

  • Community outreach volunteer intern at the Brain Injury Research Center at Mount Sinai Medical School
  • Worked on volunteer recruitment, research, website management, + resource creation for Brain Injury survivors + families in NYC

Substitute Teacher + Paraeducator @ HCPSS (2012 - 2014)

  • Substitute teacher for K-12, general + special education at Howard County Public School System in Maryland
  • Paraeducator in Extended School Year (Academic Life Skills) + Academic Intervention programs for elementary school
  • Modified curriculums + lessons for individual students
  • Parallel taught lessons with classroom teachers + worked with various educators/specialists to maximize coverage

Certifications

AWS | AWS Certified Cloud Practitioner
Google| G Suite Administrator; Certified Associate
MAC: JAMF Certified Casper Technician

click on the certification to load the certificate

Technical Skills

I'm an Administrator!

  • Amazon Web Services
  • Zendesk Enterprise
  • G Suite Enterprise
  • Bettercloud
  • Okta Enterprise
  • JAMF Pro
  • Windows Active Directory
Languages I "Speak"

  • English
  • Japanese
  • HTML/5
  • CSS/3
  • Bootstrap
  • jQuery
Things I Use
  • Dito GAM (Google Apps Manager)
  • Wordpress
  • Github
  • cPanel
  • Adobe Creative Cloud
  • MailChimp

Education

Master of Education in Special Education University of Maryland (2012-2014)
Bachelor of Science in Special Education University of Maryland (2008-2013)
Honors Citation @ University of Maryland, Honors College